Refund Policy

When you subscribe, USDC is sent on-chain to the creator's configured wallet. Autlantic verifies the transaction and activates access. Autlantic does not hold your subscription payment.

Refund requests are primarily between you and the creator. Contact the creator of the store where you purchased. Each creator sets their own plans and policies.

Creators may choose to refund at their discretion, for example if:

• They cannot deliver the promised access.
• There was a duplicate charge or clear payment error.
• They offer a satisfaction guarantee described on their storefront.

Refunds, if agreed, are typically sent back in USDC on Base by the creator. Processing time depends on the creator and network conditions.

• On-chain payments cannot be reversed by Autlantic once confirmed.
• Sending to the wrong address or wrong amount may not be recoverable.
• Expired checkout orders require starting a new purchase.

If Autlantic charges separate platform fees in the future, those terms will be shown at checkout. Membership USDC paid to creators is separate from any such fees.

Traditional card chargebacks do not apply to on-chain USDC payments. Disputes must be resolved with the creator or through applicable law.

For access issues after a confirmed payment, use your member account to check membership status and link Telegram under settings.

For platform problems (verification delays, technical errors), contact [email protected] with your order reference.

See also our Terms of Service and Privacy Policy.